H.O.M.E. Concierge
Your brokerage’s ongoing homeowner-support program.
For real estate brokerage leaders
H.O.M.E. is the Home Ownership Management Ecosystem that helps real estate brokerages support homeowners, strengthen agent relationships, and stay relevant long after closing.
Supporting Homeowners Beyond Closing
The gap after closing
Your brokerage spends months helping clients navigate one of the largest financial decisions of their lives.
Then they close.
Now they have years of questions:
Those years represent an enormous opportunity for the brokerage to remain useful.
Most brokerages don’t have the infrastructure to do it consistently.
H.O.M.E. does.What H.O.M.E. does
H.O.M.E. gives your brokerage a done-for-you structure for staying connected to homeowners throughout ownership.
Your brokerage’s ongoing homeowner-support program.
A private digital command center designed to help homeowners manage their home, protect their investment, and stay connected.
A curated network of Preferred Providers available to support homeowners throughout the ownership lifecycle.
Together, these create an ongoing relationship instead of an occasional follow-up campaign.
The brokerage delivers the relationship. H.O.M.E. provides the infrastructure.
Why brokerages should care
Give homeowners genuine reasons to interact with your brokerage between transactions.
Give agents a tangible post-closing benefit they can confidently offer buyers and sellers.
Create a homeowner-support proposition that extends well beyond transaction management.
Develop meaningful, structured relationships with trusted local businesses.
Preferred Provider participation can create recurring program revenue separate from commission income.
When the brokerage remains useful during homeownership, it has a stronger opportunity to remain relevant when the homeowner eventually sells, buys again, refers someone, or needs real estate guidance.
The H.O.M.E. difference
H.O.M.E. is designed as an operating system for the homeowner relationship.
Technology is one component.
Preferred Providers are one component.
Communications are one component.
The value comes from integrating them into a coordinated brokerage program.
Done for you
H.O.M.E. manages the infrastructure required to make the program work.
The homeowner promise
For homeowners, the promise is simple.
Help organize the responsibilities and information that come with ownership.
Connect homeowners with resources that help maintain and protect their property.
Keep homeowners aware of the financial significance of their property.
Maintain the trusted relationship with the real estate professionals who helped them get home.
The business model
H.O.M.E. is structured differently from a traditional brokerage expense.
Participating Preferred Providers invest in opportunities to become part of a brokerage’s homeowner-support ecosystem. That participation can help support the cost of operating the program while creating additional economics for participating brokerages.
Specific program economics are discussed privately with participating brokerages.
The homeowner lifecycle
Most brokerage systems concentrate on the first and last steps. H.O.M.E. helps your brokerage remain relevant during everything in between.
How it works
We learn about your brokerage, market, agents, homeowner base, existing provider relationships, and strategic goals.
H.O.M.E. creates the program structure for your brokerage and market.
We coordinate the Hub, provider network, program materials, workflows, training, and activation plan.
Agents, Preferred Providers, and homeowners are introduced through a controlled implementation.
H.O.M.E. manages the ongoing infrastructure, provider program, communications, engagement, and reporting.
We track adoption, participation, economics, engagement, and opportunities to expand the program.
Who H.O.M.E. is for
The strongest fit starts with a commitment to serving homeowners well beyond the transaction.
You believe the client relationship should continue after closing.
You want a stronger brokerage value proposition for agents.
You want to turn your past-client database into an actively supported homeowner community.
You have relationships with local service businesses but no structured way to organize them.
You want additional program economics outside traditional commissions.
You want the program built and managed rather than creating another internal operational responsibility.
You want your brokerage to remain relevant throughout the homeowner lifecycle.
H.O.M.E. is a done-for-you Home Ownership Management Ecosystem designed for real estate brokerages. It combines homeowner technology, ongoing engagement, a brokerage-centered Preferred Provider network, agent enablement, marketing support, and program management to help brokerages remain connected to homeowners beyond closing.
H.O.M.E. stands for Home Ownership Made Easy. That is the homeowner promise. The business itself is designed as a Home Ownership Management Ecosystem that gives real estate brokerages the infrastructure needed to deliver on that promise.
No. Technology is an important part of H.O.M.E., but H.O.M.E. is not simply an app or software subscription. The Hub is one component of a broader system that includes homeowner engagement, agent enablement, Preferred Provider relationships, communications, implementation, and ongoing program management.
H.O.M.E. handles all of the operational work required to build and maintain the program.
That includes program setup, technology coordination, Preferred Provider development, provider onboarding, membership administration, agent training support, homeowner activation, communications, marketing support, engagement, reporting, and ongoing administration.
The brokerage remains involved in the relationships and supports leadership and agent participation.
H.O.M.E. manages the infrastructure behind the program.
The brokerage. H.O.M.E. is designed to strengthen the relationship between the brokerage, its agents, and its homeowners. It does not replace that relationship.
H.O.M.E. manages the Preferred Provider acquisition and development process as part of the program. Brokerage and agent introductions can accelerate the process when trusted relationships already exist, but H.O.M.E. provides the recruiting infrastructure.
H.O.M.E. develops and manages a brokerage-specific network of businesses across important homeownership categories.
Preferred Providers participate in the ecosystem to build ongoing visibility, relationships, and engagement opportunities with the brokerage and its homeowner community.
H.O.M.E. manages provider recruitment, qualification, onboarding, membership administration, visibility opportunities, and ongoing program coordination.
The result is a structured local business ecosystem built around supporting homeowners and strengthening the brokerage relationship.
A traditional referral is often a single introduction. A Preferral represents an ongoing preferred relationship. The goal is to give trusted businesses recurring visibility and opportunities to build relationships with the brokerage and its homeowner community over time.
H.O.M.E. gives agents a meaningful post-closing value proposition. Instead of telling clients, “Call me if you ever need anything,” agents can provide an actual homeowner-support system backed by their brokerage. That creates additional reasons for clients to stay connected.
No. The primary strategic purpose of H.O.M.E. is to help the brokerage build and maintain an ongoing homeowner relationship.
Preferred Provider participation creates an economic model that supports the cost of operating the program and creates an additional brokerage revenue stream.
The economics are an important benefit of the model, but the homeowner-support strategy comes first.
H.O.M.E. is designed to help brokerages:
H.O.M.E. is built around creating long-term relationship value rather than relying only on the next transaction.
H.O.M.E. coordinates an approved homeowner technology platform as part of the H.O.M.E. Hub. Technology details and implementation requirements are reviewed with participating brokerages during the discovery and implementation process.
Yes. The H.O.M.E. model is designed to reinforce the participating brokerage’s brand and homeowner relationship. Specific co-branding is established during implementation.
H.O.M.E. is designed to minimize the operational burden on brokerage leadership. The brokerage needs to support implementation, leadership alignment, agent participation, and appropriate relationship opportunities. H.O.M.E. manages the majority of ongoing program infrastructure.
Program economics are structured according to the brokerage, market, program scope, technology requirements, and operating model.
Specific costs and financial economics are reviewed privately during the discovery process.
Schedule a H.O.M.E. ConversationThe H.O.M.E. business model includes participation in the economics created by the program, including the Preferred Provider membership structure. The specific financial model is established with participating brokerages and is not published publicly.
No provider’s work is guaranteed by H.O.M.E. or the brokerage. Providers must meet applicable participation requirements, but homeowners remain free to choose any service provider they wish.
Program offboarding, active provider obligations, branding, technology arrangements, and related responsibilities are governed by the applicable agreements. These details are reviewed before the brokerage launches.
The first step is a conversation. H.O.M.E. will learn about your brokerage, market, current homeowner strategy, agent base, and objectives and determine whether the model is a good fit.
Schedule a H.O.M.E. ConversationStart the conversation
Let’s discuss your brokerage, your market, and whether H.O.M.E. makes sense for your business.